What happens at delivery?
We have adjusted our delivery process to better protect our customers during these unprecented times. Please view a breakdown of our updated touchless delivery experience below...
- Driver's license confirmation: Our Advocate will ask you to send a selfie with your driver’s license.
- Vehicle sanitation: We’ll unload the vehicle and use sanitizing wipes on the keys, shifter, and steering wheel. We’ll then leave the paperwork with a pen and keys inside the car.
- Customer call: Once the car is ready, we will get into the hauler and give you a call to let you know that you can take a look.
- Document review: After you’re finished with your test spin, we’ll call to walk you through signing your registration documents.
- Envelope collection: Once your paperwork is signed, we’ll ask you to place the registration envelope, along with any titles or checks, if applicable, in a secure spot for us to collect.
- Purchase completion: If everything is good to go, we’ll complete the purchase in our system and give you a call to say thanks!
- Paperwork review: Finally, we’ll review the paperwork for accuracy from inside the hauler before returning to our hub.
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